report gcash scammer

How to Report Scammer in GCash? Easy Steps to Follow

Table of Contents

Steps on how to report a scammer in GCash

Here’s how you can report a scammer in gcash using customer protect:, tips on how to avoid being scammed on gcash.

There are things you can apply in your day to day transaction in GCash to prevent being scammed:

Final Thoughts

1 thought on “how to report scammer in gcash easy steps to follow”.

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How to report scammers in GCash

Having noticed how reliant we’ve become on digital financial services, bad actors online are constantly creating all sorts of new scams to trick us out of our money. Even our GCash wallets are targeted, often through phishing links, spoofed messages, and social engineering tactics to retrieve MPINs. Should someone pull a scam on you in a GCash transaction, here’s how you can report it.

Use GCash Customer Support

First, gather all documents, screenshots, receipts, and other evidence that support your claim. Next, you need to contact the GCash customer service as soon as possible.

When you’re asked to submit a ticket, select the appropriate concern category available. These categories include My GCash Account > I want to report an unauthorized transaction in my account, My GCash Account > I want to report an account involved with fraudulent activity, or My GCash Account > I was scammed.

You may also call GCash via the official phone channel at 2882 for guided assistance. Depending on the type of scam involved, you may also need to file a dispute or complaint form.

After receiving your report, along with other necessary documents, GCash will begin an investigation to determine the validity of your complaint. Expect to hear from GCash within five days on the results of their investigation. A representative may also notify you if there’s a delay.

GCash Customer Protect Program

By promptly reporting a fraudulent transaction to GCash, you may be eligible for its Customer Protect Program. It’s an assurance to customers by GCash that it will compensate for lost or stolen funds due to unauthorized financial transactions, which include unauthorized online, point-of-sale, or ATM transactions. The program also guarantees that customers won’t be held liable even if these transactions were made from their accounts.

But note that there are limitations to the protection. For starters, fully verified users are only covered for up to Php100,000. Consider this as one important reason to verify your identity aside from increasing your transaction and wallet limits . For basic users, it’s just up to Php2,000.

The Customer Protect Program won’t also be of help on unauthorized transactions that have only been reported more than fifteen days from the date of transaction. If the investigation also finds gross negligence on your part that led to the unauthorized transaction, or if the point of compromise is outside the GCash platform, then you’re out of luck.

In addition, the program won’t reimburse you if you’ve been swindled (i.e., the seller or service provider didn’t deliver the goods or service you expected) in a transaction that you initiated. You should still report the transaction though, as this may be used by GCash as grounds for terminating the account of the offending party/seller.

Report GCash scammers to the authorities

Outside the platform, you may report GCash-related scams to the authorities. Several government agencies have online forms, or have at least published the procedures online, for filing a cybercrime complaint:

Avoid falling victim to scams and fraud involving GCash

In May 2022, the mobile wallet service found in a joint effort with the NBI and PNP that over 900,000 users participated in fraud from January to March 2022 alone. Their GCash accounts have been terminated accordingly. The sheer number of fraudulent users from that period alone should be a cause for alarm for legitimate regular users, who need to increase their awareness and learn how to avoid falling victim to online scams.

GCash recommends its users to follow these security measures:

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Ma’am Report ko lang po about don sa kakilala kong nag sabe na once na mapaldahan ko siya ay may bibigay na more than 13.000 so ako po dahil birthday ko po kinagat ko po offer hanggang sa may binibigay na Qr code pero iisang Phone # . hanggang sa lumaki na ng 2.500 na padala ko po. Nais ko po sana mabawi ang aking Pera. sana po matulungan niyo po ako

Nangscam Po papagawa Ako documents nagbayad Po ,Maya Maya d Nako nakareply at nakablock napo Ako sa kanya, Hindi lang poko na scam nito Po madame din ito Po gcash number niya 09603880108

I scammed,I don’t know what to to to get back my money,I transact a person who was direct supplier,but when I sent money she/he was unavailable in missing.please I need my money back.

What if someone reported your gcash account as fake seller but the truth is your not even a online seller. But gcash temporarily disabled your account…what possible things will you do to recover your gcash account?

I encountered a scammer using the bitcoin with the transfer of Gcash. I believe that he is a scammer and got a lot of money from others. Hoping you could check his account. Randy J. 0953-133-2070. I’ll be more happy if you will take action with these kinds of scam using the Gcash App. Feel free to contact me via Gmail for further questions and proof.

How To Trace The Gcash User Scammer?

Many transactions, from purchasing products and services to paying utility bills and even loans, have become possible and convenient with the emergence of e-wallets such as GCash. Despite these advantages, it is unavoidable for some people to endure unpleasant circumstances when transacting online. You may wonder how to report a fraudster on GCash if this is your first time using the app or if you suspect a fraudulent transaction. And, if you keep reading, you’ll learn how to file a report against a scammer on GCash.

How Can I Report a GCash Scammer?

If you believe another GCash user has duped you, please download and complete the GCash User Complaint Form. Before GCash can officially process your report regarding another GCash user being a fraudster, you must complete a Complaint Form. After completing the paperwork, get it notarized and attach it to your ticket submission.

Furthermore, make sure your complaint is detailed and contains the following information:

How Do I Submit a Ticket on GCash to Report a Scammer?

After you’ve completed the Complaint Form, let’s talk about how to report a fraudster on GCash. Follow the procedures below to Submit a Ticket to report a fraudster on GCash:

Screenshots of the suspected scammer’s transaction discussion

Screenshot and link to the advertised product for fraudulent transactions

Receipts of the transaction with the scammer

Additionally, ensure you enter a valid email address because you will receive the Ticket Number by email. Then, wait for a response from a GCash representative to your report. If there is no response within 24 hours, use the Ticket Number to follow up with the GCash Help Center about the fraudulent transaction.

How to Avoid Being a Scam Victim?

Hopefully, the samples above will educate us on the many sorts of frauds and provide us with a familiar face when we receive similar messages. The fundamental method to remain vigilant is to be critical of anything demanded of us in any correspondence.

Also, remember that MPINs are private, and no one, not even GCash workers, would ask you for one. The majority of the time, you will be contacting GCash Support rather than them contacting you.

Whether you are directed to an external site, always examine the domain to see if it appears legitimate. But the basic line is that if you are uncomfortable exposing your information, don’t do it.

Fraudsters construct fake GCash emails or messages to deceive you into clicking on a phishing link or website and revealing information such as your GCash number, OTPs, MPINs, or birthdate.

The Federal Trade Commission (FTC) is the primary organization collecting scam reports. Report the scam to the FTC online or call 1-877-382-4357. (9:00 AM – 8:00 PM, ET). The FTC accepts complaints about most frauds, including the following well-known ones: Telephone calls.

Report harmful emails to the NBI Anti-Fraud Division at (02) 8525-4093 or [email protected] You can also contact the NBI via their website at www.nbi.gov.ph or their official Facebook page.

Scammers and identity thieves can easily obtain your phone number. They can use your phone number to send you phishing SMS, fool you into installing malware and spyware, or employ social engineering techniques to persuade you to hand up your personal identifying information once they have your phone number (PII).

The following are common indicators that your account has been compromised: Your MPIN is no longer valid. Your GCash Transaction History contains unauthorized transactions. You are not aware of any transactions in your linked accounts.

Conclusion:

The extensive use of technology today also facilitates the proliferation of scams. Typically, victims are duped by phishing via email, SMS, or social media sites such as Facebook. KKB frauds are also frequent with GCash.

To avoid fraud, we should always examine whether our information is reliable. GCash customer service will never ask for your MPIN.

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How to Report GCash Scammers

Bad actors online are constantly devising new scams to trick us out of our money due to our dependence on digital financial services. In addition to MPINs, phishing links and spoofed messages target our GCash wallets. GCash scams can be reported if you are the victim.

Contact the Customer Service Team at GCash.

Gathering all the documents, screenshots, receipts, and other evidence needed to support your claims is essential. Be sure to contact the GCash customer service department as soon as possible to resolve the issue.

GCash App Gets a Makeover

Firstly, you have to open the GCash app and then go to the profile option in the bottom right corner of the app.

Next, tap help at the bottom of the screen.

Click on the submit a ticket button.

Always remember to select the appropriate concern category when submitting a ticket. You can report unauthorized transactions and fraudulent accounts through My GCash Account.

The fourth step is to type in your e-mail address, your full name; your GCash registered number, the category, and the detailed description of your concern. You can also attach screenshots to your message to make things easier.

Afterward, you must wait for a representative to send you a response via the app or e-mail, which may take a couple of hours or maybe less, depending on when the representative responds.

Is There Any Other Contact Information?

GCash can also be reached via the official phone channel at 2882 if you require guided assistance. Your complaint/dispute form may also need to be filed depending on the scam you have been involved in.

GCash will begin an investigation into your complaint as soon as it receives your report.

This is to determine whether it is valid. GCash will inform you of the results of their investigation within five days after receiving your complaint. If there is a delay, you will also be notified by a representative as soon as possible.

Customer Protect Program

You may be eligible for GCash’s Customer Protection Program if you report a fraudulent transaction to the company as soon as possible. This includes unauthorized transactions made online, at the point of sale, or through an ATM.

With this assurance, GCash assures its customers that they will receive compensation if their funds are lost or stolen due to unauthorized financial transactions. The program also guarantees that it won’t be held responsible for any transactions made through the customer’s account.

However, it is essential to note that the protection is not without limitations. A fully verified user is eligible to be covered for up to Php100,000 if they are fully verified.

GCash: How To Expand Transaction Limits

Apart from increasing your transaction and wallet limits, verifying your identity is also one of the most important reasons for growing your transactions and wallet limits. For basic users, it will only cost them up to Php2,000 per month.

In addition, the Customer Protect Program will not be of assistance if an unauthorized transaction is reported after fifteen days . GCash isn’t liable if it’s determined by the investigation that you were also grossly negligent concerning the unauthorized transaction or if the point of compromise is outside the GCash platform.

Additionally, the program does not reimburse you for fraudulent goods or services by the seller or service provider in a transaction you arranged (e.g., the seller or provider failed to deliver what you anticipated). However, it is still recommended that you report the transaction. This is because GCash may use this as grounds for terminating the account of the offending party/seller if you fail to do so.

Report GCash-Related Scams to the Authorities

In addition to reporting scams related to GCash on the platform itself, you can also contact the authorities. Several government agencies have provided online forms for filing a cybercrime complaint or at least have published the procedures for doing so on their websites, including:

GCash Scams and Frauds

Do Your Errands from Home with GCash - GCash

As part of a joint effort between the NBI and PNP, the mobile wallet service found that between January and March 2022 alone, over 900,000 users participated in fraud through the service, according to a report published in May 2022. It has been decided to terminate their GCash accounts as a result.

In that period alone, a large number of fraudulent users have been identified as the products of cybercriminals posing as legitimate users , so legitimate users must increase their awareness to avoid falling victim to online scams.

To Keep Your Account Secure, GCash Recommends That You Follow These Security Measures:

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How To Report Scammer on Gcash?

With the development of e-wallets, such as GCash, many transactions are made possible and convenient, from purchasing goods and services to paying utility bills and even loans. However, despite the said benefits, it’s inevitable for some to encounter unpleasant circumstances by transacting online. Whether it’s your first time using the app or you are suspecting a fraud transaction, you might be wondering how to report a scammer on GCash. And in this article, you’ll learn how to file a report against a scammer on GCash, so keep reading.

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How to report Scammer on GCash?

In addition, ensure that your complaint is detailed and includes the following information:

How to Submit a Ticket to report Scammer on GCash?

Privacy Overview

GCashResource

Making GCash relatable to the ordinary Filipino

Detecting Deceptive Scams in GCash

As GCash acceptance grows larger, the incentive for bad people to take advantage of other people also becomes bigger. Scams are definitely easier to spread around now, as it’s easy to take advantage of technology. Oftentimes scammers can use different channels like SMS, social media, email, or chat apps to contact their victims. Digitization makes life easier for everyone, apparently even scammers.

Table of Contents

Types of GCash Scams

Scams generally take advantage of fear and misdirection. In most cases, these are “phishing” scams — they trick the user into giving up the three pieces of personal information they need to hijack a user’s GCash account. These three pieces are:

Some examples of scams are:

1. Email / SMS Phishing Scams

This type of scam is widespread, as it’s relatively easy to send a single message to multiple people at the same time. This message typically takes advantage of the fear or the greed of a user, using language that makes you paranoid or hasty. In turn, you give away your information unwittingly.

I wrote a blog post before that entails how a scammer can utilize this method. This has become such a huge problem that many banks have done away with clickable links in messages altogether.

Examples of email/SMS phishing scams that takes advantage of fear and paranoia can be:

Here are examples of emails/SMSs that appeal to a user’s greed:

Typically the scammer can also spoof/forge the sender’s email address or mobile number so that you think the message came from GCash. The message would typically also have a button or link that redirects you to a form where you input your information.

2. Messenger / Chat Phishing Scams

Some modus includes joining a Facebook group for GCash users, and looking for users who have issues with their accounts. They then impersonate GCash Support, take the user’s information and hijack the user’s account.

However these are easy to spot for more circumspect people because of the large amount of grammatical errors these scammers use. They are also not very good in English, which when compared to an actual support agent, they would come off as impostors or amateurs at best.

I’ve also delved about this same topic in this post .

An example of this can be:

3. KKB Scams

These scams involve the use of KKB , which is a GCash feature that allows a person to request money from multiple people. This scam is easier to perform as it does not need the user to give up his information and the scammer does not need to do a lot of technical stuff. The victim just needs to confirm the KKB request and send the money for the scam to succeed.

A common way scammers use this method is via “loan” requests. They prey on a person’s need or greed. Oftentimes the user needs to borrow money or he needs to join an “investment” and the scammer takes advantage by asking for collateral via the KKB feature. After he gets the collateral, the scammer does not reply to the borrower anymore.

Recent updates to the KKB feature make the scams harder to pull off as you now need to be Fully Verified to use KKB, and you need OTP to be able to send money via KKB.

Here is an example of a KKB request that is likely a scam:

4. SIM Swap Scam

This scam revolves around replacing the SIM card used by the victim using personal information also from the victim. Banks have had advisories regarding this particular scam, like in BDO for instance:

The scammer first gets personal information from the victim via call or chat, impersonating a telco support person. He then uses this information to then impersonate the victim and request for the disconnection of the victim’s phone line. He can then request for a replacement of the SIM card by presenting valid documents in the actual telco store.

Once he has the SIM card, he would have access to the victim’s one-time-password (OTP) functions of majority of apps, including financial and banking apps. For GCash, the only thing that he would need is the MPIN. He can again impersonate the victim by filing a ticket in GCash Support. Or he can also take a guess of MPIN as a lot of MPINs are actually birthdays or something as simple as “1111”.

This definitely involves the most preparation, but the payoff is also huge as the scammer will be able to take over all of your online apps and perhaps all of your money as well.

How to Prevent Becoming a Scam Victim

Hopefully the examples above would inform us of the different types of scams and would give us a familiar look when we do receive similar messages. The main way of being vigilant is to be critical of anything that is asked of us in all types of correspondences.

Also, we should remember that MPINs are private and no one, not even GCash personnel would ask this of you. Most of the time you would be contacting GCash Support and it’s not them contacting you.

If you are taken to an external site, always check the domain of the site itself if it seems legit or not. But the bottomline is, if you are not comfortable providing your information, then don’t proceed with sharing of any kind.

What do I do if I got scammed?

You can immediately report it to GCash Support , and have your account frozen before anything else. However, the chances that you would be able to retrieve your funds are low. What GCash would do is most likely they would be blacklisting the number so that they won’t be able to do any more scamming activities.

Can I report this as a Customer Protect case?

It depends on the circumstances. However you should first report at as soon as possible with as many pieces of evidence as you can.

How do I trace a scammer?

Once a scammer gets a hold of your account, he will be transferring funds from your wallet to his. You should be able to get SMS receipts of fund transfers and purchases he may have done using your account.

How do I get my money back from the scammer?

Realistically, the chances are bad that you will be able to get your funds back. If the scammer is an experienced one, he would have transferred his funds to dummy accounts after getting the funds from you.

However, if your case falls under Customer Protect, you may get at least a portion of your funds back.

How do I file a complaint with GCash Support?

You can either file a ticket from within the GCash Help Support in the app, or you can also accomplish this form . I recommend you add as many pieces of evidence as you possibly can.

Today’s widespread use of technology also makes it easier for scams to propagate. Typically victims are scammed via phishing using email or SMS, or through social media platforms like Facebook. However for GCash, KKB scams are also common.

To prevent scams, it is best to always question if the information we are giving out is warranted. GCash support will never ask for your MPIN.

I have a new e-commerce site where you can buy some e-books here: GCR Prime

After reading about what GCash is , here are the main GCash features:

Fund Transfers:

Cashing In/Out:

Financial Services:

GScore/GCredit

Other Services:

6 thoughts on “Detecting Deceptive Scams in GCash”

hello, gcash scam security, I would like to report the person name JADE DACAYO GCASH account number is 09356178065 . He is using fb account profile picture to use it to pretend she is your friend requesting money, I got scam this person today June 2, 2022 , in the amount of 10,000 pesos. I would like to request to your office to investigate this situation, and please hold the money of 10,000 pesos ,so that she cannot withdraw it right away. I am here in canada i sent this money thru RIA money remittance here in canada, the money went thru to metropolitan bank & trust company, paying agent, gcash metro manila NCR, 6393561478065. I hope you will give a rapid action this kind of scam.

thank you, Archie

Pareport po sa GCash mismo

Hello,my name is Mira from Davao city but dito ako ngaun sa Moroccco ask lngbako kng paano ko ma trace yong may ari ng gcash holder pra matanong ko sa kanya yong pinapahulog na pera sa kanyang gcash account nka hulog ako ng 14k pesos salamat

Di niyo po ba alam kung ano yung GCash number niya?

This company open allows cash scams by not increasing their security and working with law enforcement to catch the scammers, they don’t even make a fake attempt. I would love to see a “class action” type lawsuit to shut them down forever as millions of dollars/pesos/other have been lost yearly to scammers preying on low income and hard-working victims due to gcash’s lack of standards, security measure, or the fact that they got their money and their victims got screwed. I don’t see this being posted because gcash wants to preserve its reputation, but the victims who have fallen prey to gcash’s poor security can tell a much different story.

To be fair, there have been multiple official complaints to BSP, many even going through Tulfo’s channel multiple times. But GCash in all of its faults has tried to do better. An example is the obscuring Send Money recipient names in SMS. They did that proactively, and not waiting for the National Privacy Commission’s recommendations. Another example is putting OTPs in KKB transactions as this has been a huge vector for scams.

Scammers abound not only in GCash but also in other means. GCash is mainstream that’s why it seems like it’s the problem but again think about the other people that use it every day. I’ve been using GCash for many years now, and I’ve never been scammed because I second-guess all my transactions. This thinking should apply to all transactions and not only to GCash.

If you feel that GCash is not secure in any way, you are free to find a secure alternative. No one is forcing you to use it.

And to your last point, I do not represent GCash so I also don’t need to “preserve their reputation”. Your comment here will show up as this is a personal blog and not a GCash-maintained channel.

A. GCash fraud or scam – what happened?

Just like any Sunday, I woke up today a little late than usual. I did the usual morning routine. Then I checked my smartphone. To my surprise, there were 5 SMS notifications coming from GCash. Hmmm, this is unusual. I opened the text messages and was shocked! There were 5 messages that begin with the words “You have paid…” The transactions happened in just 2 seconds. The total amount is more than Php4,000.00.

I am not aware and did not perform those transactions. Therefore, all of those were unauthorized. While I was sleeping, the fraudster was busy accessing my account and doing unauthorized transactions.

Here’s the list of the GCash transactions based on the SMS I received. I cannot rely on GCash transaction history as those are not updated. The first 5 were the transactions that happened before I woke up as I described above. The last 2 transactions occurred right after I reported the fraud incident to GCash support via call.

B. GCash fraud or scam via American Express Virtual Pay

As you may have noticed from the above list, the gateway that was used was via the American Express Virtual Pay. I wondered how the scammer was able to use that account since Security Code/CVV is requested within the GCash app and sent thru SMS. I did not receive any notification or text message with a Security Code/CVV.

Another thing is that I never used the GCash American Express Virtual Pay card. I just linked and activated it in the past and then forgot about it. Therefore, it’s data – account number and CVV – has not been entered in any website.

C. What to do after a GCash fraud or scam

1. transfer your gcash funds and change mpin immediately.

The initial reaction that I felt was to be shocked but that was normal and temporary. I immediately reported the unauthorized transactions to GCash Support.

We always thought that the first thing to do after an unauthorized transaction is to call GCash support right away. That’s what I did. Now, I would admit that it was a mistake.

The first thing to do is to deplete your GCash wallet so that any further fraudulent activity would be avoided. You should also modify the MPIN right away.

After calling 2882 and more than 2 hours after the first 5 transactions, I thought that the fraudster was done. Sorry to say but he/she was not yet satisfied. Two unauthorized transactions happened again worth Php500 each. I immediately transferred the funds in my wallet to my GCash GSave account.

2. Call GCash Support – 2882

Reporting will take a few hours of your time. I called 2882, then I was told to email a form along with screenshots as additional proof.

When calling 2882, an automated voice will initially attend to you. Just be patient in responding to the prompts like entering the digits in order to talk to a real person. If I remember it right, I agreed to provide details so I pressed #1, then went to GCash transaction concern (#2), then Cash in concern (#2), then Agent assistant (#3). This is not the best path but I was able to finally talk to an agent.

The following are the need details that the agent might request from you. I would recommend preparing some of the details beforehand so you will not be looking for the information while you’re on the phone.

State clearly the details during the call. Remember that the member of the GCash support team on the other end is entering the information on his or her computer so your answers are vital to make the report accurate. You may repeat some details if needed.

Before the end of the call, the agent will provide information on the next action that you should take. For this particular concern on unauthorized transactions, the next thing to do is to open your registered email, fill out a form, and send it back to them along with screenshots you have as proof.

3. Check the email sent by the GCash Support Team

After the call with the GCash Support Team in 2882, open your registered email right away. You need to provide the following and send the information back to the support team.

Fill out the GCash dispute form

The most important item in the above list is the GCash Dispute Form. The following are the details needed in the form:

Due to the COVID-19 pandemic, I cannot go out and print the form. What I did was fill out the form on my personal computer. The challenging part is creating the signature and placing it on the document. I created a signature online and placed it on the document.

4. Reply to the email sent by the GCash support team

Once your GCash dispute form is ready, reply to the email sent by the GCash support team. Make sure that the details in the body of the email are correct. Also, don’t forget to attach the dispute form and screenshots of the unauthorized transactions.

D. The waiting game

GCash support did not give the exact date when the dispute will be resolved. When I asked about it, I was just told that this matter will be referred first to their partner, American Express.

So I just though of a time frame when I will follow up. I’ll give them a week.

Update: The money was returned to my GCash wallet after 9 days. The transactions were reversed.

Final Thoughts

We can be so careful with our online accounts but fraudsters and scammers can improve their skills and find loopholes in any system – GCash, PayMaya, Coins.ph, or any other Fintech apps.

In the case I reported here, they were able to use American Express Virtual Pay, a feature linked to GCash.

When fraudulent activities happen in our account, we should report it to official support and not to any account in social media. Reporting it to unofficial channels will exacerbate the problem instead of solving it

Tags: GCash GCash Tutorial

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10 Responses

Thank you so much. this is really helpful.

You’re welcome Emma! I’m so glad that you found this post helpful. Thank you for visiting The Wise Coin. 🙂

a lot of online pretend seller in philippines ones you paid through g cash they block you & continues pretending…why cant gcash applicant be stricter (gcash must have profile of all owner to avoid usage of scam seller) should require IDENTIFICATION & LEGITIMACY OF GCASH ACCCOUNT OWNER

I agree with you, it should be simply to block their account then to track down where or how the money was cash. I dont think its rocket science however theu process is like i can make s rocket itself 🙄

how can u report someone who scam me for sending money from my bank account to gcash?

happened to me

This is very helpful. I hope mine will be refunded too. Not that big amount but I value every sweat I had in that money.

Hello Ghelay, Yes, any amount – big or small – should be returned to us as it’s our hard-earned money. I believe that it will be refunded. Thanks for visiting The Wise Coin!

my dumbass uncle send money via 7/11 kiosk, crew assisted him suggesting 3 transaction for 27,000 php.. now the gcash account is incorrect but already widthrewn by the gcash user.. can we atleast trace the fullname of the acct.

Hello Anne, You may try this but this assumes that you have saved the incorrect number (where the money was sent): Send money to that number from your GCash app. Once successful, GCash will send an SMS to your registered mobile number – “You have sent PHP amount of GCash to Account Name >”.

Before doing the above, it is best to message that number first and ask to send the money back. Thanks for visiting The Wise Coin.

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GCash requires 76-M users to activate DoubleSafe

GCash will require starting this month its 76 million users to activate its new DoubleSafe security feature to prevent unauthorized account access.

The mobile wallet provider made the announcement on Friday, March 17.

Before DoubleSafe, GCash already required two levels of authentication or 2-Factor Authentication.

The first level of security is the OTP (One-time PIN), a unique number combination sent only to the user’s mobile number.

The second level of authentication is the MPIN (Mobile PIN), a 4-digit passcode that only the customer or GCash owner should know.

Now, users have to activate a third layer, DoubleSafe, for every first login to a new mobile phone to ensure their continued protection.

The feature uses facial recognition, which means that even if a user inadvertently shares their MPIN and OTP to fraudsters, their account cannot be accessed from another device without scanning the owner's face – ultimately preventing account takeovers.

To avoid being scammed, users should not open unfamiliar links, according to GCash Head of Fraud Management Miguel Geronilla.

Scammers often send messages with links, luring recipients with enticing “prizes” or a chance at a high-paying position.

To counter this, GCash has stopped sending links via SMS, emails, and other messaging apps.

Never share personal information, he warned.

It’s common practice for scammers to call individuals and pose as GCash representatives to gather personal user information.

GCash will never ask its customers for MPINs and OTPs and will only reach out to customers through official channels.

Another rule is, double check before buying items online.

Fake online sellers and shops offer too-good-to-be-true deals to lure individuals into purchasing their products.

GCash recommends double checking online offers, as well as checking reviews to ensure authenticity.

To report scams and other suspicious activities, users can go to the the GCash Help Center via the GCash app or at https://help.gcash.com/ , Chat with Gigi, and choose “I want to report a scam.”

Beyond security features, GCash signed a memorandum of agreement with the Philippine National Police Anti-Cybercrime Group (PNP-ACG) to go after fraudsters and scammers.

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A mobile wallet app urged Pinoys to report scammers taking advantage of the SIM card registration by claiming that their accounts had been restricted and they needed to access a link.

GCash on Thursday said that its users can notify “Gigi,” its digital customer support, if they happen to receive suspicious links, e-mails, or text messages in relation to the SIM Card Registration Act that recently took effect.

“Spotted a scam? I-report to Gigi sa GCash Help Center,” it said on a social media post on December 29.

The app also shared a link that contained details on how users can file a report.

It said that they can visit the official GCash Help Center through this link , chat “Gigi” and type, “I want to report a scam.”

They can also submit a ticket through the Help Center by entering their e-mail address, GCash-registered full name and GCash-registered mobile number. Full details about the reporting can be read on Globe’s website .

“We would like to reiterate our warnings to our users that GCash will never send links via SMS, email, and messaging apps,” Winsley Bangit , GCash chief customer officer, said in a website post .

“We have been receiving reports that some telco subscribers are getting messages that their accounts have been restricted if they don’t pre-register their SIM card,” he added.

“Our users should never click the link provided in these messages and instead check the official channels of their telco providers for the information on how to register their SIM card starting December 27,” Bangit continued.

The mobile wallet app reminded users to only register their SIM cards to their telco providers and not to any unofficial links or entities posing as representatives .

The reminder came after some Pinoys warned their fellow citizens to be wary of receiving e-mails or messages claiming to be from GCash and telling them their accounts have been temporarily restricted.

The message alleged that they need to “take part” in the sim card pre-registration to supposedly reinstate their GCash wallet functions.

“A warning all GCash users should read,” a Facebook user said, sharing screengrabs of the scam message.

Another Facebook user shared about experiencing the modus.

“Today, I received an email from [a] scammer pretending to be [GCash], I posted the email sent to me, BEWARE! To all my relatives and friends, if you will receive an email about [GCash] sim registration, please do not click it, it’s a SCAM/PHISHING e-mail attack,” he wrote on Wednesday.

A cybersecurity firm also shared tips on how Pinoys can stay safe from breaches and other scams after the government opened the mandatory registration of SIM cards last Tuesday.

ALSO READ: SIM card registration: How to keep personal info from phishing, other cybercrimes

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New gcash modus alert tips to avoid getting scammed.

New GCash modusÂ alert! Tips to avoid getting scammed

MANILA, Philippines — Beware of this new financial modus perpetrated by malicious actors using GCash, the popular e-wallet that’s used by over 60 million people across the country.

It seems that the targets for this new scam are usually store owners or anyone who offers cash-in services.

In a case posted by a certain Cam’z Jerico Kirk Hammet on Facebook, someone cashed in P100 but the store owner ended up losing a total of P7,000.

The modus went like this: the scammers cashed in just a small amount. After the transaction when the store owner had closed the app, the scammer said that they needed to take a picture of the transaction’s confirmation. But since the store owner already closed the GCash app, he needed to show the text message format of the confirmation.

But while the store owner was showing the text message to the one who was posing as someone who needed to cash in, the scammer’s accomplice was already trying to access the store owner's GCash account because they had already seen his phone number and the one-time password (OTP), which popped up the moment they were trying to look at the text message format of the P100 transaction’s confirmation.

After a few minutes, the scammers got to illegally access the store owner’s GCash account and were able to steal all of the victim’s money on GCash.

This modus is very simple and easy to conduct, but could lead to huge inconveniences especially when money is tight.

Ways to avoid falling victim to this scam

1. Screenshot or download every transaction’s receipt

Just to be extra careful, always take a screenshot or download your transactions’ receipt directly from the GCash app. This will let you avoid having to look at or show the text message format of the confirmation. This is also safer and more secure because text messages could be faked very easily.

2. Don’t let them hold your phone

If you weren’t able to download the receipt from the GCash app, be careful when showing the text message confirmation and don’t let them hold your phone. This prevents scammers from scrolling through your phone and from accessing anything other than the text message receipt itself.

3. Just tell them the reference number

In every GCash transaction, there’s a confirmation that’s sent to the one who received the money. In some cases, you may just mention the reference number to the person who cashed in their money.

4. Have two phones

One phone could be where your SIM card is in, while the other is for doing your transactions. If they don’t have to look at the phone where you receive your OTPs and receipts or confirmations, scammers won’t be able to access any other information that they have to access to execute their scams.

5. Never share your OTP with anyone

This is true not just for GCash users. This can also be applied when using other financial technology (FinTech) apps and services or digital banking. The OTP is usually the last key scammers need to access someone’s accounts. There’s a reason it’s called a one-time password. It’s so that nobody else can use it. Sharing your OTP automatically defeats the purpose of OTPs.

6. Never be too trusting

Scammers are prevalent, especially now as transactions and payments are being done online. While the Internet has made it easy for people to do business, it has also made it easier for scammers to carry out their crimes. But as we’ve encountered in previous and current scams, the lesson is to never be too trusting – be it in using GCash or in any other aspect of life. Being extra careful and skeptical will save you from a lot of inconvenience and pain later on.

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IMAGES

GCash Related Scams that you should be Wary of
How to Report Scammer in GCash? Easy Steps to Follow
How to Report Gcash Scammer?
"I was SCAMMED"
How to Report Gcash Scammer?
Reporting a scammer

VIDEO

SECURITY FEATURES OF GCASH
GCASH SCAMMER CASH IN 5K
GCASH SCAMMER, TINARGET SI MANONG BUS DRIVER!

COMMENTS

GCash User Complaint Form
As much as possible, please be detailed in your complaint. It is better to include the following in your statement: Method of Transaction Name of the person or name of the website you're going to complain Proof of Transaction Time of Transaction Amount involved Complaint Form.pdf 500 KB Download
How do I report swindling?
STEP 1: File a ticket on the GCash Help Center. A GCash representative will contact you within the next 24 hours. STEP 2: Enter your email address, GCash-registered Full Name, and GCash-registered Mobile Number STEP 3: Select My GCash Account as the Concern Category After selecting My GCash Account, select I was scammed
How do I report phishing?
STEP 1: File a ticket on the GCash Help Center. A GCash representative will get back to your report within 24 hours. STEP 2: Enter your email address and GCash-registered Full Name STEP 3: In the GCash-registered Mobile Number field, enter the GCash number you are trying to report. STEP 4: Select My GCash Account as the Concern Category
GCash Help Center
Received a suspicious, spam message or a scam attempt? #GCheckMuna and do not click any link received. Act fast by reporting to us through our Fraud Report Form. We will take immediate action on your concern. Let's be vigilant and combat fraud together, ka-GCash! Click here to submit a fraud or phishing attempt report.
Customer Protect
Customer Protect - GCash The Customer Protect program is our promise that you will not be held liable for unauthorized transactions made from your account. Skip to content Customer Business MSME Enterprise Partner Marketing Home Getting Started GCash GCash Jr Profile GCash Jr GCash PH Sim GCash Overseas Services Partners List of Merchants
How to Report Scammer in GCash? Easy Steps to Follow
Here's how you can report a scammer in GCash using Customer Protect: Submit a ticket to GCash or call their Customer Service at 2882. A GCash Support agent will guide in filling out a dispute. The unauthorized transaction (s) you will report should be within fifteen (15) days from the date of occurrence.
How to report scammers in GCash
Should someone pull a scam on you in a GCash transaction, here's how you can report it. Use GCash Customer Support First, gather all documents, screenshots, receipts, and other evidence that support your claim. Next, you need to contact the GCash customer service as soon as possible.
How To Trace The Gcash User Scammer?
Report the scam to the FTC online or call 1-877-382-4357. (9:00 AM - 8:00 PM, ET). The FTC accepts complaints about most frauds, including the following well-known ones: Telephone calls. What kind of case may I file against Scammer Philippines? Report harmful emails to the NBI Anti-Fraud Division at (02) 8525-4093 or [email protected]
"I was SCAMMED"
To report GCASH Transaction - Submit your concerns here: https://help.gcash.com/hc/en-us/reque... New New Pat Quinto 1 year ago 2 years ago Crypto Wallets Explained (Beginners' Guide!) 💻🧐 How...
How to Report GCash Scammers
You can report unauthorized transactions and fraudulent accounts through My GCash Account. The fourth step is to type in your e-mail address, your full name; your GCash registered number, the category, and the detailed description of your concern. You can also attach screenshots to your message to make things easier.
I was scammed in GCash, my money is gone, what should I do?
Always take note that GCash customer service can only be contacted in the following ways: 📧 email ([email protected]) 💬 self -help options at help.gcash.com ☎ 2882 hotline 📱 GCash app> Submit a ticket All the other Twitter GCash accounts are fake and would just scam you. { source }
How To Report Scammer on Gcash?
To report a scammer on GCash, follow the steps below on how to Submit a Ticket: Launch the app and go to the GCash Help Center. Fill out the required fields in the Submit a Ticket section, including your Email Address, GCash registered Full Name, and GCash registered Mobile Number. Under the Concern Category, choose My GCash Account.
Detecting Deceptive Scams in GCash
You can immediately report it to GCash Support, and have your account frozen before anything else. However, the chances that you would be able to retrieve your funds are low. What GCash would do is most likely they would be blacklisting the number so that they won't be able to do any more scamming activities.
A Handy Guide on How to Avoid and Report a GCash Scam
7 Practical Ways to Prevent Becoming a Victim of GCash Scams 1. Do not click on random or suspicious links 2. Never share your MPIN, OTP, and CVV 3. Check seller reviews before transferring payment 4. Donate through official payment channels only 5. Conduct regular security checkups for your accounts 6. Never sell your GCash account 7.
How to protect my GCash Account?
STEP 1: File a ticket on the GCash Help Center. A GCash representative will get back to your report within 24 hours. STEP 2: Enter your email address and GCash-registered Full Name. STEP 3: In the GCash-registered Mobile Number field, enter the GCash number you are trying to report.
GCash Fraud or Scam
What to do after a GCash fraud or scam 1. Transfer your GCash funds and change MPIN immediately! The initial reaction that I felt was to be shocked but that was normal and temporary. I immediately reported the unauthorized transactions to GCash Support.
How do I keep my account safe?
STEP 1: File a ticket on the GCash Help Center. A GCash representative will contact you within the next 24 hours. STEP 2: Enter your email address, GCash-registered Full Name, and GCash-registered Mobile Number STEP 3: Select My GCash Account as the Concern Category After selecting My GCash Account, select I was scammed
How To Report A Scam On GCash
How To Report A Scam On GCash No views Aug 14, 2022 0 Dislike Share Save GCash 59.4K subscribers Reporting #scams are important if you've ever been a victim of one. Here's how to do it...
How to spot and avoid phishing by fake verifiers?
Fake verifiers are people who claim that they can verify your GCash account for a certain fee. They claim that they can verify your account because they want to: Steal your personal information, such as your birthday, address, mobile number, username or password
GCash requires 76-M users to activate DoubleSafe
To avoid being scammed, users should not open unfamiliar links, according to GCash Head of Fraud Management Miguel Geronilla. Scammers often send messages with links, luring recipients with enticing "prizes" or a chance at a high-paying position. To counter this, GCash has stopped sending links via SMS, emails, and other messaging apps.
GCash urges app users to report scammers amid SIM registration
A mobile wallet app urged Pinoys to report scammers taking advantage of the SIM card registration by claiming that their accounts had been restricted and they needed to access a link. GCash on Thursday said that its users can notify "Gigi," its digital customer support, if they happen to receive suspicious links, e-mails, or text messages ...
What To Do if You Were Scammed
Contact the wire transfer company. Tell them it was a fraudulent transfer. Ask them to reverse the wire transfer and give you your money back. MoneyGram at 1-800-926-9400. Western Union at 1-800-448-1492. Ria (non-Walmart transfers) at 1-877-443-1399. Ria (Walmart2Walmart and Walmart2World transfers) at 1-855-355-2144.
New GCash modus alert! Tips to avoid getting scammed
MANILA, Philippines — Beware of this new financial modus perpetrated by malicious actors using GCash, the popular e-wallet that's used by over 60 million people across the country. It seems that...
Scammers' GCASH Accounts
GCASH Accounts of Scam Artists. If you have been led to pay to a Scammer's GCAsh Account, please report it here. Let us draw our power in number. We will force this issue to the GCash people so they...