Entry Level Help Desk Resume

help desk resume with no experience forum

I really like your resume, if you are applying for entry level help desk, I don't see any critical issues.

Why do I like it so much?

Excellent layout, technical skills, computer skills, experience, all neatly outlined in a terse manner.

Very reader friendly. My eyes are very relax when I was scanning your resume

You could really move the needle on your application by further exemplifying some of the details regarding some of your key technical skills. Give 2-3 examples, briefly, how you accomplish your tasks by utilizing the above mentioned technical skills (relevant to the positing of course), your influence, and impact. Remember, think employer first, keep it relevant. As a hiring manager, I always look to see how you could help me, not what you have done in the past. I only use that as a gauge.

Experience bullets:

Terrific bullets. Crisp yet provided enough detail for me to gauge your potential. I need you to take it to the next level by elaborating a bit more on several bullets, again, to amplify your impact on your previous roles. For example:

"Taught class ...ages 8 to 14" - How did you do this? What method? What was the results?

"Accurately verify input..." - Again, how? Is there a tool that you use?

You are pretty set. Go over what I wrote again and think thoroughly how you could further exhibit your roles in your previous role. I need impact and value.

I have a blog at High Flyer Interns Jayson that talks about resume and interview prep for fresh grad and students. From looking at your resume I'm positive you will get the interviews you want. Good luck.

Remove XP and Vista, they have officially lost support (well only XP, but no one gives a shit about Vista)

Thanks! Will do. Anything else?

How do you build your resume to get into IT helpdesk with no official experience? and my AA is pre-pharmacy. I mean I did build my own gaming pc and can learn excel and outlook but other than that what else can I do?

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Entry-Level IT Resume with No Experience - Examples for 2023

I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.” Patrick I love the variety of templates. Good job guys, keep up the good work! Dylan  My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George

Entry-Level IT Resume Sample

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Help Desk Resume Sample

December 16, 2020 | By the Resume Genius Team | Reviewed by Samuel Johns, CPRW

Help desk agents need great technical skills to resolve hardware and software issues as well as great interpersonal skills to courteously deal with users. Learn how to present your skills, experience, and certifications with our help desk resume sample.

Help Desk Resume Sample Template

Looking for a different template style? Browse our complete resume template library .

Examples Related to a Help Desk Resume

Technical Support Resume

Help Desk Resume Template (Text Format)

Remember to choose the best resume format for your professional background .

Resume Summary

IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long- term resolutions to complex IT challenges.

Professional Experience

Discovery benefits.

IT Help Desk Specialist, Fargo, ND  /  August 2016–present

TIE NATIONAL, LLC.

IT Help Desk Specialist, Aurora, IL  /  July 2013–August 2016

LOS MEDANOS JUNIOR COLLEGE, Pittsburgh, CA

Associate of Computer Science, May 2011

Additional Skills

• Expert in Microsoft Office (Word, Excel, and PowerPoint) • Proficient in helpdesk ticket system such as Service Now, Remedy, and Manage Engine • Understanding of TCP/IP and LAN/WAN technologies

How to write a help desk resume

Learning how to put together a resume for the specific job(s) you want will help you land more interviews.

If you can maintain a courteous attitude while troubleshooting customers’ technical issues, you’re a great match for a help desk support job.

But first, you need to present your qualifications in a well-written resume to show employers you‘re what they’re looking for.

Unsure how to write a help desk resume? Follow these three tips to write a help desk resume that’s sure to get noticed:

Highlight your help desk resume skills

As part of a help desk support team, you’ll spend your time offering technical support to customers. So advanced computer skills are needed to use software and perform diagnostics.

You should have a good mix of hard and soft skills to help customers resolve technical issues. To show employers you meet their requirements, your relevant technical skills should be highlighted in your resume skills section .

Because this is a service-oriented role, prove you’re a well-rounded candidate by emphasizing any customer service skills you’ve picked up in past roles. For example, patience and communication skills complement your technical training.

Here’s a list of key help desk resume skills:

Open with a strong help desk resume summary

As long as there are customers, there’s always a need for help desk support staff. But you can expect many others with an IT or computer science degree to be vying for the same position. So lead with a strong resume summary to ensure your job application gets shortlisted for an interview.

This section of your resume summarizes your qualifications, aligning your skills and experiences to the job to make employers interested in learning more about you.

Keep it clear and concise, including only relevant information and emphasizing your most outstanding accomplishments from similar roles.

Here’s an effective help desk resume summary example:

IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges.

Pair your resume with a strong help desk cover letter

To ensure your job application leaves a lasting impression on a hiring manager, write an outstanding help desk cover letter to further explain why you’re the perfect person for the job.

Here’s how to write a strong help desk cover letter :

More Help Desk Resumes, Cover Letters, & CVs:

Cover Letters:

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IT Help Desk Support Resume Examples

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Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take four-plus years in the field to repair, modify, install, and advise in the management of software and hardware.

There are plenty of opportunities to land an IT Help Desk Support job position, but it won’t just be handed to you. Crafting an IT Help Desk Support resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.

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Articles to Help you Write the Perfect Resume

What to read next

RESUME TIPS

*As seen in :

help desk resume with no experience forum

Looking for an IT Help Desk resume?

[ Click here to directly go to the complete IT help desk resume sample ]

IT help desk is an important part of any organization.

As an IT help desk professional, it is your responsibility to provide technical support to customers and uphold the productivity of an organization.

And in this blog, we have listed all the tricks and tips to help you frame the perfect job-winning IT help desk resume that can get you on the radar of the recruiters.

Before going further, take a look at our IT help desk sample resume to know what an ideal resume should look like:

Here is a brief overview of our 2022 It Help Desk Resume Blog:

To analyze more about what to put on a resume for IT help desk job, keep reading.

You will also learn how to write a job-winning IT help desk support resume while simultaneously learning:

Hiration's Online Resume Builder is here to help you write the perfect IT help desk resume with professional assistance.

Our Online Resume Builder is stocked with a huge library of resume examples and an IT help desk resume template that will make your job application easier and effective!

All you have to do is replace the pre-filled information in our example templates with your details as per the targeted job application requirements.

Follow the given steps and learn how to write an IT help desk resume that will further help you communicate your skills to the recruiters:

Pick the Right IT Help Desk Resume Format

Include distinct sections to organize your it help desk resume, start by framing your it help desk resume header, draft a flawless it help desk professional experience section, provide the details of your education in the it help desk resume, highlight your it help desk resume skills, conclude your it help desk resume with a suitable summary/objective, use hiration’s services to create the perfect it help desk resume.

Here is a list of all the topics that you will learn in this blog:

[ Back to Table of Content ]

The Applicant Tracking System is a reliable software used by most recruiters and employers during the hiring process.

And the right resume format can help you enhance your IT help desk resume in the most effective way and make it easier for the recruiters to recognize your professional expertise.

Pick the most suitable resume format from the most distinct ones described below:

Reverse-Chronological: This is one of the best and the most preferred resume format because your most recent and relevant professional details are highlighted upfront to make it recruiter-friendly. Additionally, it is also ATS-friendly and hence gives you a higher chance to get recognition from the recruiters.

Functional: This format is not the best kind to be used as it is not effective enough to help you rank high on the ATS. But for freshers, job-hoppers, and people looking for a change in their career, this resume format can have its benefits. Try and avoid using it if you have a smooth sailing career trajectory.

Combination: This resume format can be effective for framing your IT help desk resume if you have extensive years of professional experience ranging between 15-20 years. You can highlight both your skills as well as your work experience and describe them in detail.

In case you are not sure about which resume format to use to frame your resume for IT help desk, you can always rely on our resume experts at Hiration.

Here is an opportunity to get your resume reviewed by professionals to make it recruiter friendly and ATS-compliant.

There are two types of resume sections and you need to know exactly which sections to include in your resume that can help you frame a job-winning resume.

The sections listed below are the traditional or standard sections that should be included in your resume at all times:

The below-given sections are optional and you can include them whenever required or deemed necessary to add value to your standard sections:

To learn more about resume sections you can go through Hiration's 2022 Guide to adding the right sections in a resume .

Or you can simply go to Hiration’s Online Resume Builder and create an IT help desk support resume that can help you get shortlisted for the job of your dreams.

If you are someone who uses "CV" or "Resume" as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it allow the recruiters to keep an easier track of your resume.

Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

In case of a middle name, just write the initial of your middle name, add a full stop and place it between your first and the last name.

To get an in-depth knowledge of curating the perfect resume header, you can go through Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hiration’s Online Resume Builder :

IT-Help-Desk-Resume-Header

IT Help Desk Resume: Personal Information

Provide the required details to make sure that the recruiters get in touch with you for any likely shortlist.

An ideal personal information section should contain the following:

Additionally, you can also mention the details of the following as per your discretion:

For more details on this section read Hiration's 2022 Guide to composing your contact information .

Refer to the sample IT help desk resume given below to see what an ideal personal information section looks like in an IT help desk support resume:

IT-Help-Desk-Resume-Personal-Information

Our Online Resume Builder can help you put together an impeccable IT help desk entry level resume.

IT Help Desk Resume: Profile Title

The second-largest text in the range of 14-16 font size should be used to curate your profile title on a resume.

It communicates your current designation, your functional industry, and the level of seniority in your field of work.

If you are tempted to exaggerate your profile title, get rid of the thought because it can only spell doom for your job application.

Be accurate with what you have professionally done and where you stand in your professional podium for the recruiters to recognize your professional status.

An ideal profile title should look like the one shown in our below-given IT help desk sample resume:

IT-Help-Desk-Resume-Profile-Title

Our AI-powered Resume Review Service is available to give your resume an in-depth and constructive analysis within minutes of uploading it on our tool!

Since the professional experience section takes up most of your resume you need to make the best use of this section.

Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

To ensure that you frame an impressive professional experience section, you need to apply the following factors:

STAR Format

Bucketing & Bolding

[ Back to Table of Content ] Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

STAR refers to:

Framing Points

[ Back to Table of Content ] What do employers look for in resume for IT help desk?

Well, the answer is simple!

They simply look for those applicants who are qualified to shoulder the responsibilities of an IT help desk.

Just as simple as the answer is to the question asked, your professional experience statement should be simple and easy to understand too.

Let us look at the two sets of IT help desk resume examples that we have given below for you to understand the effectiveness of framing your points and how it can be easily done.

IT Help Desk Resume Example 1

"As an IT help desk for the XYZ company I was assigned to oversee 10 help desk staff members who were given the task to remotely assist the customers and clients, through e-mail or phone. I also played a key role in the process of scheduling meetings, hiring, and providing evaluations of the employees. I have successfully administered the complete configuration of 150+ personal computers for two different departments by repairing and upgrading. Additionally, I performed periodic hardware or software checks to ensure that they were properly functioning and improve the quality of work by 15%."

IT Help Desk Resume Example 2

Oversaw 10 help desk staff members who were assigned to remotely assist customers, via e-mail or phone Played a key role in the process of scheduling, hiring, and providing evaluations of employees Administered the complete configuration of 150+ PCs for two departments by repairing and upgrading Performed periodic hardware/software checks to ensure the proper functioning and improve 15% work quality

Framing Points: Analysis

From the two IT help desk resume examples illustrated above, we can observe that:

In conclusion, you can curate ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

[ Back to Table of Content ] Another important factor that can contribute towards enhancing your professional experience section is bucketing and bolding.

To understand why it is so, look at the two IT help desk resume examples give below.

Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service
Training & Customer Satisfaction Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Client Relationship Management Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Bucketing & Bolding: Analysis

In conclusion, you must always list all the similar points under the relevant buckets by creating unique headings. And enhance your framed points to communicate your work experience for the recruiters to easily read and comprehend.

To understand this section in detail and learn how to master it, read Hiration's guide on framing the work experience in your resume .

IT help desk resume sample for Professional Experience

Here is an IT help desk resume sample signifying an ideal professional experience section:

IT-Help-Desk-Resume-Professional-Experience

IT Help Desk Resume Keywords

To make sure that your IT help desk entry level resume ranks high on the ATS, you need to keyword-optimize your resume.

Suitable keywords can be found in the IT help desk job description.

Before you start sending out your resumes to the recruiters, make sure that you compare your job description and the keywords included by the recruiters in the job listing.

Pick the most relevant and significant keywords that highlight your professional skills and list them in your professional experience section and key skills section.

You can also add suitable keywords in your IT help desk resume summary and IT help desk resume skills sections.

Including the right keywords in your resume can raise your chances of ranking high on the ATS and give your better opportunity to end up being recognized by the recruiters who can give you the required shortlist.

Every time you wonder what to put on a resume for IT help desk job, remember that your educational qualification can raise your chances of landing your dream jobs.

Do not skip the education section in your resume, especially if you are writing an IT help desk entry level resume.

The education section of your resume should ideally consist of the following details:

We have an exhaustive guide written just for this section on Hiration's 2022 Guide on how to list education on your resume .

Refer to the IT help desk support analyst sample resume showcasing the ideal education section for your resume:

IT-Help-Desk-Resume-Education

IT Help Desk Resume: Certifications

Apart from the details of your educational qualification, you can also add any relevant certifications that validate your eligibility to practice your line of work.

The certification section of your IT help desk support resume should consist of the following details:

Hiration's 2022 Guide on listing certifications on a resume has more in store for you to get a better understanding of this section.

The below-given sample resume for IT help desk is showcasing what an ideal certifications section for your resume looks like:

IT-Help-Desk-Resume-Certification

Create an impeccable resume with the help of our Online Resume Builder .

It is safe to say that this section can do wonders for your resume and raise your chances of being shortlisted by the recruiters if curated effectively.

Most of the skills that need to be highlighted in this section are ideally present in your professional experience section. So simply scan through your one-liners and pick those skills that have been justified, then list them in this section.

To use this section in your favor and rank high on the ATS, add suitable and relevant keywords that are mentioned in the job description.

Make sure to read Hiration's 2022 Guide on what skills to put on a resume and learn more about curating the perfect skills section.

Here is an IT help desk resume sample showcasing the perfect key skills section:

IT-Help-Desk-Resume-Key-Skills

IT Help Desk Resume Summary

A resume summary is an important feature of a resume that can help you give the recruiters an insight into your resume in just a few lines without wasting their time.

It is most suitable if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

Compose an IT help desk resume summary only if you have more than 3 years of work experience to highlight in your resume.

Try to keep it short and precise in 3-5 lines and add suitable keywords

There is more about this section in our Resume Summary Guide so make sure that you go through it to learn how to compose a suitable IT help desk resume summary.

Attached below is an IT help desk resume sample showcasing the ideal resume summary:

IT-Help-Desk-Resume-Summary

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder now!

IT Help Desk Resume Objective

Compose an IT help desk resume objective if you are a fresher writing an IT help desk resume entry level or have very less experience to highlight in your resume.

It gives an overview of your resume just as an IT help desk resume summary.

The only difference is that you need to keep professional experience on the sideline and focus on your skills and describe how you can contribute towards the higher goals of an organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about resume objectives.

Looking for a state-of-the-art resume builder and review services to help you build an impeccable It help desk resume?

Visit our Online Resume Builder and explore the best we have to offer you.

Resume Review & Free Resume Templates

Send us your existing resume to get it reviewed by the resume professionals at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

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Here is a list of the resources that come with our Online Resume Builder :

Our Online Resume Builder is here to help you create job-winning resumes.

Key Takeaways

Now that this blog has come to an end, we advice you to make use of all the IT help desk resume examples and IT helpdesk resume samples while writing the best resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Resume Worded

3 Help Desk Resume Examples - Here's What Works In 2023

As a help desk specialist, you keep the company up and running by providing technical support. your role is to help both end-users and employees troubleshoot their issues with software or hardware. that is why help-desk professions are so important in any organization. do you want to take your resume to the next level check out this guide. we’ll help you create your own help desk resume with three customizable templates and insightful tips. let’s get started..

Hiring Manager for Help Desk Roles

A help desk is an IT system and the main point of contact between a company and its users. It provides support for both its personnel and customers. Additionally, these systems include self-service resources such as articles and a community channel. They have a contact channel where users can request a help desk analyst to help them solve their issues with products. Employees can also talk to technicians if they need help with setup or networking issues. 

Help desk technicians must be proficient at troubleshooting and networking. These are two main things you should mention in your resume. You should also have excellent communication skills and logical thinking to resolve issues efficiently. 

According to the Bureau of Labor Statistics (BLS), the majority of entry-level computer support specialists have an associate degree in a computer science -related field. However, some employers will hire candidates with only a high-school diploma and relevant IT experience. You can also include relevant certifications in your resume to stand out. 

Most help desks work with support tickets to keep track of the volume of requests and prioritize those with higher urgency. As a help desk specialist, you can work on multiple bulks of tickets with a prioritization approach.

In this guide, we’ll discuss some of the different help desk roles and give you tips on how to optimize your resume. Take a look below to get more insights about each career.

Help Desk Resume Templates

Jump to a template:

Jump to a resource:

Template 1 of 3: Help Desk Analyst Resume Example

Help desk analysts assist customers and employees with technical support via email or phone calls. They have a customer service role as well as an IT technician. That’s why it is vital to demonstrate outstanding interpersonal skills in your resume. Sometimes you will be talking to people who don’t have a technical background, so you must be patient and explicative.

A help desk analyst that highlights relevant skills

Tips to help you write your Help Desk Analyst resume in 2023

   demonstrate your knowledge of help desk software..

Most help desk analysts work with specialized software like Jira to optimize operations. This type of software helps technicians with ticket prioritization and automation. Therefore, it is crucial to mention in your resume that you are familiar with these systems.

Demonstrate your knowledge of help desk software. - Help Desk Analyst Resume

   Highlight your technical skills.

Some employers might overlook your educational background if you have the right skills and experience. That’s why it is important to put some effort into this section. Include skills like troubleshooting, networking, customer service, etc. It is vital to focus on your technical competencies.

Highlight your technical skills. - Help Desk Analyst Resume

Skills you can include on your Help Desk Analyst resume

Template 2 of 3: help desk technician resume example.

A help desk technician’s primary goal is to improve customer satisfaction by helping them resolve technical issues with the organization’s product. That’s why your resume should be tailored to the IT industry. They will also assist employees with technical queries. Another relevant help desk technician's responsibility is to educate employees on how to use machinery and software.

A help desk technician resume example that prioritizes work experience

Tips to help you write your Help Desk Technician resume in 2023

   indicate your familiarity with agile principles..

Most help desk technicians work with an Agile approach. This helps them reduce productivity leaks and encourages collaboration among team members and stakeholders. That’s why it is worth mentioning your knowledge of this system in your resume. Technicians who are familiar with Agile principles are generally more efficient.

   Mention your abilities to cooperate with teams.

As we mentioned earlier, help desk technicians often assist employees with technical support, but they must also help them understand how to use software and hardware responsibly. Therefore, collaboration and team work skills are competencies that you must highlight in your resume.

Mention your abilities to cooperate with teams. - Help Desk Technician Resume

Skills you can include on your Help Desk Technician resume

Template 3 of 3: it help desk (entry level) resume example.

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

A IT help desk (entry-level) resume template that is tailored to the IT industry

Tips to help you write your IT Help Desk (Entry Level) resume in 2023

   include volunteering experience in it..

Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.

Include volunteering experience in IT. - IT Help Desk (Entry Level) Resume

   Highlight projects in which you used your transferrable skills.

If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.

Highlight projects in which you used your transferrable skills. - IT Help Desk (Entry Level) Resume

Skills you can include on your IT Help Desk (Entry Level) resume

Action verbs for help desk resumes, skills for help desk resumes.

As a help desk analyst, you must have a combination of technical support and customer service skills, since you’ll be working with people. You must have analytic thinking, attention to detail, patience, and team working skills. These are traits that you should highlight in your resume.

The skills section is very important for a help desk specialist's resume, so you should spend some research in advance. Try to find related job posts and find opportunities for skills that you can add. This way, your resume has better chances of getting past applicant tracking systems and it’s more relevant for your potential employer. 

Skills Word Cloud For Help Desk Resumes

This word cloud highlights the important keywords that appear on Help Desk job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Help Desk Skills and Keywords to Include On Your Resume

How to use these skills?

Action verbs for help desk resumes.

Help desk analysts must possess excellent communication skills and be extremely reliable. To demonstrate this in your resume, it is important to use the right language. You can streamline your resume by adding bullet points to your work history and describing your experience and achievements. 

These bullet points should start with strong action verbs that accurately describe your experience. Action verbs provide trustworthiness and improve readability, so this is an excellent way to impress your potential employer.

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Other Administrative Resumes

Desktop support.

A Desktop Support Engineer resume showing extensive experience in the financial, customer service, and professional recruitment industries.

Service Desk

A service desk technician resume template using strong action verbs

Help Desk Resume Guide

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Help Desk Support Resume Guide + Tips + Example

A well-written help desk support resume can propel your IT career. Our guide can help you create an effective help desk support resume to showcase your skills and present you as a desirable candidate.

Start by editing this IT help desk support resume sample template or explore our 40+ resume templates to find the best one for you.

More Resume examples for the next step in your information technology career

Help desk support resume example (text version)

Kathy Webster

San Francisco, CA 94015 (555) 555-5555 [email protected]

Professional Summary

Enthusiastic help desk support professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge of web applications, software and framework.

Work History

November 2020 – Current Jobot – San Francisco, CA Help Desk Associate

September 2017 – October 2020 Aventi Group – San Francisco, CA Technical Support Representative

June 2014 – August 2017 Concentrix – San Francisco, CA Technical Support Agent

June 2014 San Francisco State University San Francisco, CA Bachelor of Science Computer Science

5 essentials of a top help desk support resume

Contact details.

This section will have all the information needed to contact you for a counselor interview. The standard goes: full name, city, state and ZIP code, followed by phone number and email address. Finally, add a professional website, LinkedIn profile, or any other professional networking profile.

Personal statement

This section is your introduction to the hiring manager or recruiter. Also called a professional summary , this is where you present your best skills and your related work experience for the help desk support position. In no more than five sentences, you will let the recruiter know: how long you have been in the industry, one or two professional accomplishments and your best job-relevant skills. 

Highlight what you bring to the table with a stellar skills section. To create it, use the job description and match your skills to the ones the employer is looking for. In a bulleted list, create a balanced list of hard skills , like your ticketing system experience and diagnostic programs expertise, and soft skills , such as active listening and collaboration skills. 

If this is your first job as help desk support, you can include transferable skills from other employment.

Show your experience in the field by creating a clear work history that highlights your career achievements. Start by adding your employment in reverse-chronological order to showcase your experience in the field. Add the company names, locations and dates of employment. For every job, include a bulleted list of three measurable accomplishments, like the number of tickets assisted in a day, a collaborative initiative that improved requests assistance and how you successfully implemented a new process. 

If this is your first job, you can include other relevant work experience , like volunteer experiences, community services, professional projects and more. 

Use a bulleted list to create your education section. Include the educational institution’s name, the degree conferred and graduation year. Omit the graduation date if it was 10 years ago or more. You can include special training and certifications in this section or create a separate, optional, Certification section. 

If you did not attend college, list your high school and any other post-high school course you’ve completed.

See why My Perfect Resume is a 5-star resume builder

Action words for a stand-out help desk support resume.

Use action words to strengthen your help desk support technician resume. Their directness not only saves precious resume space, but also add value to your skills and expertise. By combining these verbs with your measurable achievements, your resume could make a lasting impression. 

Here’s a short list of action words for a help desk support resume:

Create a help desk support technician resume quickly and easily with the help of our Resume Builder . With editing tools and step-by-step guidance, you’ll be done in as little as 15 minutes. You can use our expert content suggestions and, once you’re satisfied with the product, download it in multiple formats.  We have 800+ resume examples to help you create the perfect help desk support resume. 

Top skills for a help desk support resume

Highlight what you can bring to the table with an eye-catching skills section. Create it by matching the required skills and traits to those that fit you. 

Your skills might include the following:

Certifications for a counselor resume

Continued education and training are key in the IT industry. If you are certified or are in the process of being certified, add your hard-earned education to your resume. Remember to include the expiry date or completion date, whichever applies to your particular certification. 

There are several certification options for a help desk support resume, including: 

Pair your resume with a matching cover letter

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Help desk support resume FAQ

1. how to write a help desk support technician resume position.

The first step to creating a help desk support technician resume is saving the job description. Always tailor your resume to the job description by using its keywords

Then, start with the five primary sections: 

If you have additional information to include, create optional sections. For example: 

Use the IT help desk support resume sample as a guide to build your resume. Create an effective resume quickly and easily with our Resume Builder. It provides step-by-step guidance and editable content suggestions.

2. How to write a cover letter for a help desk support resume?

A cover letter is a one-page document used to expand on your resume and connect with an employer on a human level. Use the cover letter to include important information that could require storytelling, like a project you’re proud of and could benefit the employer, and to take control of the narrative by addressing concerns, like a long period of unemployment. 

If you’re new to the industry or seeking your first job, a cover letter can help present you as a great candidate by highlighting your transferable skills and commitment to the role.

If you’re not sure how to write a cover letter , here are a few tips. 

Our Cover Letter Builder can help you create a great cover letter in 15 minutes with step-by-step guidance and industry-specific expert suggestions. 

3. How to make a help desk support resume with no experience?

When it comes to how to write a resume with no experience , think outside the box. You may lack formal experience, yet your skills, training and other types of experience can help you stand out as a candidate. 

Take these steps into consideration when creating your help desk support resume:

It is perfectly acceptable to use tools to build your resume, like our Resume Builder, which includes guidance and content suggestions according to the industry and your experience.

Do’s and don’ts for building a help desk support resume

Top 4 tips for acing a help desk support interview

Research the company before your interview..

Learning more about the company will help you prepare for the interview and give you more confidence. Do your research through available channels like their company website, social media and news. If you know previous or current employees, reach out to them. This knowledge will show your potential employer interest, dedication and commitment — traits that hiring managers look for in every candidate.

Practice at home.

Prepare for possible interview scenarios by practicing an interview with the help of a friend or relative. Start by reviewing the most common interview questions, such as: 

Research online for other possible interview questions , write down your answers and practice with your interview partner. Once you’re done, ask for feedback and brainstorm ways to improve your answers. Preparation will boost your confidence and chances of getting a callback for a second help desk support interview.  

Pro tip: practice in front of a mirror. Remember to look at both your facial expressions and body language, which hiring managers will notice. 

Ask questions.

Prepare three to five questions to show your enthusiasm for the role, while learning more about the potential employer. Ask open-ended questions which will allow the interviewer to elaborate on their answer. Remember, you’re interviewing them as much as they’re interviewing you.

Get started with these examples or be inspired to create your own: 

Gather your references.

Contact former managers and colleagues to be potential references as you start applying for counselor positions. Your potential references should be able to vouch for your work ethic and skills. Explain to them where you are in the process and let them know they could receive a phone call or email. Also, request at least two letters of recommendation for you. 

If you’re applying for your first help desk support, you can request a reference from former professors, mentors or volunteer coordinators that can vouch for your skills.

Cover letter examples for the next step in your information technology career

CV examples for the next step in your information technology career

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Help Desk Support

Help desk support resume examples.

Help Desk Support staff are responsible for offering technical assistance to customers on the phone or via email. Besides maintaining computer systems and running diagnosis programs, they also need to answer to inquiries, give instructions and follow up with customers. Based on our resume examples, the ideal candidate should have advanced computer skills, communicate efficiently, be customer service oriented and demonstrate patience and courtesy when speaking to customers. A degree in IT or computer science is common experience in Help Desk Support resumes.

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Looking for cover letter ideas? See our sample Help Desk Support Cover Letter .

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Help Desk Support Resume Samples

No results found

Candidate Info

years in workforce

years at this job

High School Diploma

Responsible for 24/7 department coverage working on-call response to system alarms, and recovering failed systems and applications.

months at this job

Information Technology Training

Partnership

Information Technology

Provided customer service on multiple health insurance applications and systems in the production, operation, distribution and maintenance stages

year at this job

Assembled and disassembled desktop and laptop computers for repairs and added RAM.

Bachelor of Arts

It Technician Help Desk Support

Create support tickets using Connect-Wise web based ticketing system to accurately document files.

Computer Information Systems

Provided remote support for the installation and configuration of new computer hardware and software.

Science And Technology

IT Help Desk Support

Provided computer help desk support via telephone communications for over 300 end-users, and about 20 calls daily.

Data Communications Technologies

Help Desk Support Representative

Enhanced in troubleshooting analyzed internet, voice and video connectivity issues to rectified

Certificate

Technical Management

Created images for mass deployment to over 10 different computer labs using Norton Ghost

Software Engineering

Provided Tier 1 help desk customer service, application, and hardware support for international financial corporation

Business Administration & Marketing

Criminal Law & Public Address

Business Administration & Linguistics

Technology Specialist I, Help Desk Support, Technical Writer, and QA Tester

Business / Marketing Studies

Provided first line support for customer inquiries, problems, and/or requests including web portal

Network Administration

Utilized ticketing system to complete various IT requests

months in workforce

Aerospace Engineering

Help Desk Support Assistant

Provided computer, printer, scanner, and software support for all provost offices

month at this job

Computer & Electronics Technology

Cisco Switching And Routing

Help Desk Support Technician

Answer inbound calls

Pc & Networking Design W / Security

Excellent troubleshooting and problem resolution skills which Includes remote support as a part of a service desk.

Communications

English Language And Composition

Associate of Applied Science

Provide first tier help desk support. Identify any issue that would need to be escalated to level two for support

Maintaining and handling excellent customer service calls as a level 1 - 3 Help Desk Support Technician in a fast paced Operation Center environment.

Computer & Networking Technology

Administrative Assistant/it Help Desk Support

More Help Desk Support Resumes

Help desk support resume success stories, it help desk support staff duties and responsibilities.

IT help desk support staff deals with tasks related to helping end-users use hardware and software properly. We analyzed several IT help desk support staff job descriptions and came up with the following list of the most important IT help desk support staff duties and responsibilities"

Interview Users to Determine the Scope of the Issue IT help desk support staff is a customer service role. To provide good support, they have to be good listeners. This duty requires active listening skills to understand and to remedy the problem.

Diagnose the Root Cause of Hardware and Software Issues IT help desk support staff has to use problem-solving and analytical skills to troubleshoot hardware and software to find the root cause of the issue. They either address the issue or hand the problem to someone who is more qualified.

Resolve Basic Hardware and Software Issues IT help desk support staff is responsible for taking care of basic hardware and software tasks. This includes first-run installations and regular updates of all software, as well as hard-wiring new machines such as CPUs, monitors, printers, scanners, and copiers to their employer's network. This requires knowledge of WAN and LAN.

Hand Complex Issues up the Chain of Command Some IT issues are too complex to be handled by IT support desk staff. In these cases, they are responsible for keeping the user calm while handing the issue to their direct supervisor.

IT Help Desk Support Education and Training

It help desk support salary, it help desk support resources.

Many careers in IT begin with the IT help desk support position. Check out the following list of resources if you're interested in pursuing a career in information technology:

Association for Information Technology Professionals - The Association for Information Technology Professionals has been around since the 1950s and has more than 30 local chapters around the country. This organization values IT education and provides a platform for IT educators to publish their latest research. It also holds several events throughout the year that let students, educators, and practicing IT professionals mingle with each other.

ZDNet - ZDNet has been reporting on the world of information technology since 1991. Its articles cover the entire spectrum of topics related to the IT industry. While some of this information doesn't apply directly to IT help desk support staff, it is a good blog to follow to keep up with industry trends.

Nerds on Call - Nerds on Call is the blog of an IT consulting firm. It is updated on a regular basis with educational articles, and it has a section of how-to articles for tinkering with technology. It's a good read for the more technical aspects of being IT help desk support staff.

The Compassionate Geek: How Engineers, IT Pros and Other Tech Specialists can Master Human Relations Skills to Deliver Outstanding Customer Service - To succeed in the role of IT help desk support staff requires more than just technical knowledge; it takes someone who is a good communicator. This book is a great read and reference resource for those who want to improve their communication and customer service skills.

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IT Help Desk Resume: Examples and Guide [10+ Tips]

IT Help Desk Resume: Examples and Guide [10+ Tips]

You keep the company running through a thousand tiny problems because you understand how tech works. Prove it to employers with a highly functional IT help desk resume.

Tom Gerencer, CPRW

As seen in:

You can’t afford a failed connection in your job search. But without a Cisco-worthy IT help desk resume, denial of service is almost guaranteed. That’s because the hiring manager has a packed calendar this week, and she won’t take a second look at you if your resume is as generic as a CAT-5 cable.

Don’t panic.

You can write a Juniper-level resume for IT help desk jobs if you do a few things differently than other job seekers. First and foremost? Don’t focus on your job duties from past jobs. That’s yawn-provoking. Instead, show how you’ve made the needle jump with your accomplishments. We’ve got a template and the right steps below.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here .

it help desk resume templates

Sample resume made with our builder— See more resume samples here .

Want more IT resume examples? You’re in the right place:

Sample IT Help Desk Resume Template

Ray Hernandez

[email protected]

865-240-1663

linkedin.com/in/rayzhernandez

Resume Summary

Accomplished IT help desk specialist with 4+ years of experience keeping systems running and resolving trouble tickets in a Windows 10 environment. Seeking to improve service massively at GalvaTech Inc. At Phair-Litman Systems, installed 120+ new PC workstations and laptops with Windows 10 with zero downtime.

Work Experience

IT Help Desk Specialist

Phair-Litman Systems, Fairhaven, TN

June 2017 – June 2020

Help Desk Technician

Zaffnathy Sports, Inc.

June 2015–March 2017

University of Maine

BS in Computer Science

Graduated: June 2015

Additional Activities

Core Skills

Certifications

Here’s how to write your own job-getting IT help desk resume:

1. Format Your IT Help Desk Resume Correctly

Here’s the bad news—the company won’t hire an IT help desk specialist with a sloppy resume. With the wrong formatting, margins, fonts, and resume layout , they’ll assume you’re Dennis Nedry. Don’t be that job applicant. Turn in a sharp-looking IT help desk resume to show you know your stuff.

The perfect resume should prove you know a switch from a router at first glance. Here’s how to nail the right resume format for a job :

Read more:  What's the Difference Between a Resume and a Cover Letter

2. Catch Their Eye With a Resume Profile Statement

You need a resume introduction .as the TL;DR version of your resume. It goes at the top, and it should grab them like a secure connection request.

If you’re new to help desk work, write a career objective statement . Back before Wi-Fi, those were a way to explain your career goals. That’s job search suicide today. Employers want to hear about your goal to help them make their IT situation better.

If you’ve got more experience than Larry Ellison, write a career summary statement . It’s the elevator pitch for your resume. Pick the best parts of your resume and shine a floodlight on them. Your summary should make the hiring team say, “Okay, I need to read this carefully.”

Read more: Ways to Make a Resume Stand Out

3. Target Your IT Help Desk Resume Job Description

Oh-oh. You’ve been making a big mistake. Your past resumes have talked about your duties and responsibilities. You know: “I provided technical support, resolved trouble tickets, and installed hardware and software.” What’s wrong with that? Everything. We have no idea if you shined or fizzled.

You can’t just say you were an IT help desk specialist. You have to show you were the Sheldon Cooper of the company.

Here’s how to add relevant experience in a resume so it blows their suits off:

Read more:  Should You Include Irrelevant Experience on a Resume

4. Write an Engaging IT Help Desk Resume Education Section 

Do you need to show education in a resume for IT help desk jobs? Absolutely. You don’t need a computer science degree to get the job. But—you have to show your schooling. The trick? Don’t just list your degree . Add a couple of accomplishments that show you weren’t just playing beer pong.

Pro Tip: According to US Government data , computer support jobs will grow at 10% in the next 10 years. That’s faster than the average job. But your resume needs to sizzle if you want a good one.

5. Prove Your IT Help Desk Skills

So many job applicants get the resume skills section wrong. They treat it as a laundry list. The more the merrier, right? Nope. The key is to list only a sampling of your skills. But—make them the perfect IT help desk skills the company is jonesing for. This is really powerful if you get it right.

Here's how to prove your IT help desk skills are Cisco-ready:

IT Help Desk Resume Skills

Read more:  How to List Programming Languages on a Resume

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a  professional resume template here for free .

Create the perfect resume

When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.

6. Add “Other” Sections to Your IT Help Desk Resume

Show you’ve done more with your skills than just go to school and get a job.

Read more:  What Does the Best Resume Look Like?

7. Write a Cover Letter for Your IT Help Desk Resume

Do you need a cover letter in an IT help desk resume? Yes. Too many applicants these days are spamming employers. To show you’ve actually thought about this job, a letter is imperative. What is a cover letter for ? To prove you really want this job out of all the others and you’ll work hard if they hire you.

Include the right cover letter parts :

How long is a cover letter ? Three punchy paragraphs and less than a full page. Nobody will read the War and Peace of cover letters.

Read more: What Should a Cover Letter Say

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.  Here's what it may look like:

matching set of resume and cover letter

See more cover letter templates and start writing.

That’s it!

That’s everything you need to write a great IT help desk resume!

Thanks for reading! Do you have another question on how to make a Juniper-worthy IT help desk resume? Give us a shout in the comments section!

Tom Gerencer, CPRW

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Help Desk Support Resume Sample

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Work Experience

Professional Skills

How to write Help Desk Support Resume

Help Desk Support role is responsible for customer, technical, troubleshooting, software, interpersonal, organizational, database, microsoft, windows, basic. To write great resume for help desk support job, your resume must include:

Contact Information For Help Desk Support Resume

The section contact information is important in your help desk support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

Work Experience in Your Help Desk Support Resume

The section work experience is an essential part of your help desk support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous help desk support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular help desk support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Help Desk Support resume experience can include:

Education on a Help Desk Support Resume

Make sure to make education a priority on your help desk support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your help desk support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Help Desk Support Resume

When listing skills on your help desk support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical help desk support skills:

List of Typical Experience For a Help Desk Support Resume

Experience for help desk support technician resume.

Experience For Help Desk Support Analyst Resume

Experience For Help Desk Support Spec Resume

Experience For Help Desk Support Associate Resume

Experience For Help Desk Support Representative Resume

Experience For Robotics Process Automation Help Desk Support Resume

Experience For Help Desk Support Agent Resume

Experience For IT Help Desk Support Emeai Resume

Experience For Help Desk Support Asociate Resume

Experience For It-help Desk Support Level Resume

List of Typical Skills For a Help Desk Support Resume

Skills for help desk support technician resume.

Skills For Help Desk Support Analyst Resume

Skills For Help Desk Support Spec Resume

Skills For Help Desk Support Associate Resume

Skills For Help Desk Support Representative Resume

Skills For Robotics Process Automation Help Desk Support Resume

Skills For Help Desk Support Agent Resume

Skills For IT Help Desk Support Emeai Resume

Skills For Help Desk Support Asociate Resume

Skills For It-help Desk Support Level Resume

List of Typical Responsibilities For a Help Desk Support Resume

Responsibilities for help desk support technician resume.

Responsibilities For Help Desk Support Analyst Resume

Responsibilities For Help Desk Support Spec Resume

Responsibilities For Help Desk Support Associate Resume

Responsibilities For Help Desk Support Representative Resume

Responsibilities For Robotics Process Automation Help Desk Support Resume

Responsibilities For Help Desk Support Agent Resume

Responsibilities For IT Help Desk Support Emeai Resume

Responsibilities For Help Desk Support Asociate Resume

Responsibilities For It-help Desk Support Level Resume

Related to Help Desk Support Resume Samples

Desk side support resume sample, help desk support specialist resume sample, help desk technical support resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

Resume Builder

IT / Help Desk Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it / help desk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

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15 IT / Help Desk resume templates

IT / Help Desk Resume Sample

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it help desk coordinator resume examples & samples.

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help desk resume with no experience forum

help desk resume with no experience forum

Résumé Devstream 168 - Tout ce qui concerne Duviri !

[DE]Kev

By [DE]Kev , Saturday at 03:10 AM in Actualités, Annonces et Règles du Forum

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Table des matières :

Ce qu'il se passe dans l'espace  - Tennocon 2023  - Hildryn Prime le 15 mars !

PARADOXE DUVIRI - Avril 2023  - Le monde de Duviri  - La Grotte de Teshin     - Inhérences     - Kaithes     - Mêlée pour le Voyageur     - Sélection de l'équipement  - Le Paysage de Duviri     - Décrets     - Objectifs Secondaires     - Pêche via Gueule d'or     - Conservation     - Autres objectifs  - L'Hypogée  - Genesis Incarnon

NOUVEAUX éléments cosmétiques  - Cosmétiques pour le Voyageur     - Barbes     - Nouvelles tenues     - Mise à jour de tenues existantes

 - Aspects Deluxe     - Baruuk Doan       - Wisp Deluxe 

 - TennoGen  - Nouveaux Aspects Voidshell     - Mesa     - Limbo

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Pouic à tous ! Il est temps de regarder de plus près ce qui se passe dans Duviri ! Rejoignez notre équipe pendant que nous présentons ce qui va arriver avec la sortie d'avril 2023 ; sans compter Hildryn Prime, notre date pour la TennoCon, de nouveaux objets TennoGen et plus encore. Notre stream complet est disponible si vous souhaitez jeter un œil en détail concernant ce qui a été révélé, mais voici les morceaux les plus importants dans notre résumé ci-dessous !

Ce qu'il se passe dans l'espace :

Les Alertes du Lotus seront disponibles pendant 24h après le stream ! Connectez-vous et récupérez votre Forma et votre Adaptateur d'Arcane (Amp) avant qu'il ne soit trop tard. Les fichiers de Citrine sont maintenant disponibles pour le programme TennoGen . Nous avons hâte de voir vos créations !

TENNOCON 2023 !

La TennoCon 2023 aura lieu EN PERSONNE le 26 août ! Nous vous invitons à vous joindre à nous à London, en Ontario, Canada, au RBC Place London pour une journée de communauté et de célébration. Nous aurons bientôt des informations concernant les disponibilités pour les achats de tickets.

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Hildryn Prime arrive le 15 mars

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LE PARADOXE DUVIRI - À VENIR EN AVRIL 2023

Le Paradoxe Duviri est une nouvelle façon de découvrir Warframe, que vous soyez un nouveau joueur ou un vétéran. Découvrez le Paradoxe et suivre le chemin du Voyageur à travers Duviri, soumis à l'influence de Dominus Thrax. Les nouveaux Tennos peuvent commencer le Paradoxe Duviri dès le téléchargement du jeu, et les joueurs existants peuvent commencer la quête via leur Codex, indépendamment de leur progression en jeu ; Duviri existe comme une expérience alternative à votre parcours dans Warframe. Maîtrisez votre Voyageur, et votre propre mort tandis que vous naviguez au travers des humeurs de Dominus Thrax et essayez de vous libérer de son joug.

LE MONDE DE DUVIRI

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Une fois la quête du Paradoxe Duviri terminée, les joueurs pourront revoir Duviri et essayer de réduire l'influence de Dominus sur ce monde. Selon l'humeur du Roi fou, le paysage et les ennemis le peuplant seront changés, de pair avec votre expérience en tant que joueur. Les changements des humeurs de Thrax ont lieu toutes les deux heures, ce qui déclenche un nouveau cycle au niveau de l'histoire et votre manière d'intéragir avec. De même que pour les Mises à prix habituelles des Mondes Ouverts, les joueurs recevront une série de tâches via une histoire guidée, avec une narration procédurale. Vous pourrez également explorer une variété d'objectifs secondaires, comme la Pêche via les Gueules d'Or, la Conservation, le Komi, le Sheperding* et plus. Selon vos objectifs de jeu pour votre session de gameplay, vous aurez trois manières différentes de vivre l'expérience de ce monde ouvert :  - L'Expérience Duviri (histoire et objectifs secondaires ensemble)  - L'histoire seule (pas d'activités secondaires ; que l'histoire)  - Le circuit (mode Warframe seulement dans l'Hypogée) Votre session Duviri vous est unique, avec des éléments aléatoires et des niveaux de puissance incroyables !

LA GROTTE DE TESHIN

Avant de vous aventurer dans Duviri, vous commencerez dans un lieu sûr : la grotte de Teshin ! Cette zone est accessible via votre Dormizone ou depuis la Carte Céleste. Ici, vous préparerez votre Voyageur et votre équipement Warframe pour affronter ce que Thrax vous réserve.

Inhérences :

Bien que votre progression dans Duviri se réinitiallise à chaque changement d'humeur, vos Inhérences sont une manière d'améliorer de manière permanente votre Voyageur. Investissez dans différentes catégories pour améliorer et influencer votre expérience : Combat, Ékaithation, Opportunité et Endurance !

Le fidèle destrier de votre Voyageur mérite autant de personnalisation et d'amour que le reste de Warframe. Ici, vous pouvez choisir entre différents Aspects pour Kaithes, couleurs et cosmétiques, et même leur donner un nom distingué - comme Stephen !

Combat en mêlée pour le Voyageur

Le Voyageur dans Duviri est très différent de celui rencontré lors de votre voyage principal dans Warframe. En tant que tel, vous avez accès à différents outils : les armes de Mêlée. Armez-vous d'une variété d'options pour affronter tout ce qui vous attend au-delà de la grotte !

Sélection de votre équipement

Avant de commencer vos aventures, vous aurez une aide inattendue provenant d'au-delà du voile de Duviri – les Warframes. Pour commencer, vous aurez accès à 3 Warframes aléatoires (jusqu'à 5 au total après avoir investi dans vos Inhérences) parmi lesquelles vous pourrez choisir pour vous accompagner dans votre voyage. Vous possédez peut-être déjà ces Warframes, ou non, mais vous pourrez les personnaliser avant de passer à autre chose, ou vous pouvez utiliser une version préparée pour vous à l'avance. Mais cela ne s'arrête pas aux Warframes - vous aurez également une petite sélection d'Armes parmi lesquelles choisir pour compléter votre Équipement.

LE PAYSAGE DE DUVIRI

Une fois votre Équipement préparé, il est temps de découvrir Duviri. Selon que vous avez choisi "L'histoire seule" ou "L'expérience Duviri", ce à quoi vous aurez accès changera légèrement. Comment mentionné précédemment, vos objectifs de type Mises à prix seront fournies via une histoire guidée et grâce à quelques nouveaux visages intéressants que vous rencontrerez. Contrairement aux Mises à prix, ces objectifs sont conçus pour avoir très peu de temps de trajet entre ; vous serez donc exposés à de très petites sections de Duviri à la fois. Plus vous jouerez à travers les cycles des humeurs et plus vous découvrirez Duviri (à moins que vous voulez explorer vous-même, bien entendu !). Dans votre quête, vous rencontrerez de nombreux nouveaux ennemis et recevrez des avantages uniques pour vous aider dans vos combats. Le cycle de combat sera assez différent de ce à quoi vous êtes habitué dans le coeur de Warframe, axé sur les petits groupes et la parade, mais avec une petite touche supplémentaire grâce aux Décrets.

Les Décrets

Au fur et à mesure que vous progressez dans l'histoire de la journée, vous débloquerez des Décrets ! Il s'agit d'améliorations aléatoires qui se réinitialisent à chaque cycle d'humeur. Les avantages que vous gagnez grâce aux Décrets s'appliqueront à la fois à votre Warframe et à votre Voyageur, le cas échéant, alors choisissez judicieusement !

Objectifs Secondaires

En dehors de l'histoire, vous aurez également des objectifs secondaires à explorer si vous le souhaitez ! Pêche via Gueule d'or Notre Voyageur sur Duviri est un homme astucieux et a trouvé différents moyens de conquérir la faune en dehors de ceux que l'on trouve dans d'autres zones ouvertes. Pour la Pêche via la Gueule d'Or, vous ferez littéralement ce que son nom implique : incarner une Gueule, et traquer vous-même les poissons dans l'eau :

La Conservation De même, la Conservation aura une tournure inhabituelle sur Duviri. Au lieu de capturer des animaux, votre objectif sera de les nettoyer de leur forme touchée par le Néant. Si vous le faites, ils peuvent vous conduire à une récompense en guise de remerciement !

Autres objectifs mentionnés - Komi - Shawzin - Shepherding* Et plus ! *En cours de traduction

Autres mentions :

Il y a des tours réparties sur Duviri qui offriront des soins à votre Voyageur, si vous en avez besoin. Le jardinage sera disponible dans votre Dormizone dans une future sortie de contenu pour Duviri.

En plus de Duviri, il existe d'autres moyens d'influencer l'impact de Dominus Thrax sur le monde : à travers l'Hypogée. Vous pouvez y accéder via des portails sur Duviri ou via l'option "Le Circuit" dans votre Navigation. Ici, vous utiliserez pleinement votre Warframe pour affronter des ennemis, tout en bénéficiant toujours de vos Décrets octroyés au Voyageur. Votre temps dans l'Hypogée pour vos missions Duviri sera court, mais "Le Circuit" vous donnera accès à une version infinie de l'Hypogée. Avec "le Circuit", vous jouerez à travers une variété de missions sans fin, une rotation à la fois : 5 minutes de survie suivies de 5 vagues de défense, et ainsi de suite. Les joueurs pourront toujours débloquer des Décrets pour avoir un impact sur leur gameplay dans le Circuit, et les versions Routes de l'Acier de cette mission vous rapporteront des Adaptateurs Incarnon pour notre nouveau système Genesis Incarnon.

GENESIS INCARNON :

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Nouveaux éléments cosmétiques

Cosmétiques pour le voyageur.

Votre Voyageur a peut-être accès à de nouvelles armes de mêlée, mais il est toujours à la recherche de ce rasoir ! Dans cet esprit, vous pourrez le personnaliser avec de nouvelles options de pilosité faciale :

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Nouvelles tenues et animations d'inactivité pour le Voyageur

Vous trouverez ci-dessous une vitrine de quelques nouvelles tenues pour le Voyageur que les joueurs peuvent espérer voir arriver avec le Paradoxe Duviri ! À la fin du clip ci-dessus, vous aurez également un aperçu de nos toutes premières animations d'inactivité pour le Voyageur, pour ajouter un peu de style supplémentaire à votre équipement !

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Mise à jour des tenues existantes

Pour l'ensemble Bishamo en particulier, les joueurs pourront équiper l'une ou l'autre version de la combinaison sur leur Opérateur et leur Voyageur, quel que soit le type de corps de votre personnage.

Concepts d'Aspects Deluxe par la communauté

Aspect baruuk doan.

Nous avons présenté ce concept incroyable de l'artiste communautaire tbgkaru à la TennoCon 2021, et nous avons officiellement un modèle en jeu à montrer ! Vous pouvez vous attendre à Baruuk Deluxe, à un Aspect d'arme d'entraînement personnalisé et à une Syandana avec la mise à jour Duviri en avril !

Aspect Deluxe Wisp

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En parlant d'Aspects conçus par la communauté, nous sommes ravis de vous montrer cet incroyable concept pour Wisp Deluxe par l'artiste communautaire UndergroundWubWubMaster !

Non seulement Wisp reçoit le traitement Deluxe, mais ses Perles également !

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L'Aspect viendra également avec une Syandana personnalisée et un Aspect pour le Fulmin :

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Comme pour Baruuk, les joueurs pourront voir cet Aspect avec la mise à jour de Duviri !

Nouveaux objets Tennogen

Si vous avez manqué notre annonce l'année dernière, nous avons supprimé les dates limites de TennoGen et examinons les éléments sur une base mensuelle. Merci à tous pour votre patience pendant la transition de l'équipe vers ce nouveau système - avec tout le travail acharné dans les coulisses de nos artistes TennoGen, nous sommes prêts à présenter la liste actuelle des éléments acceptés !

L'objectif est de publier ces éléments en plus petits lots dans les futures mises à jour - le premier lot viendra avec 6 éléments dans Paradoxe Duviri.

Vous pouvez consulter notre Topic "TennoGen Acceptance" pour un aperçu actualisé de ce qui est accepté et quand s'y attendre.

- Accessoire d'oreilles Katix par lex182 & cedd00 - Casque alt Nekros Ausirylyst par LostEpoch - Syandana Alocana par blazingcobalt - Syandana Retrorolyst par Erneix & edwino22 - Plastron Krtrima par kakarrot2812 - Jambières Krtrima par kakarrot2812 - Épaulières Krtrima par kakarrot2812 - Aspect de Katana Krtrima par kakarrot2812 - Épaulières Zhivira par blazingcobalt - Plastron Vikasa Aegis par blazingcobalt - Aspect Gauss Nitrolyst et casque alt par Goosmo - Casque alt Caliban Scion par LostEpoch - Aspect Xaku Deathea et casque alt par kakarrot2812 - Aspect de Liset Herulyst par LostEpoch - Casque alt Yareli Batomorpha par Ventralhound - Plastron Kuva Pump par CERF - Mantis Vammatar par Ventralhound

Nouveaux Aspects Voidshell

Les joueurs peuvent s'attendre à deux nouveaux Aspects Voidshell, également livrés avec Duviri !

Aspect Mesa Voidshell

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Viendra avec sa Structure matérielle Surface d'Éris !

Aspect Limbo Voidshell

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Viendra avec sa Structure matérielle Motif du Lotus !

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Evhans

Salut @[DE]Kev ! Merci pour le résumé et la traduction! ( D'ailleurs il y à une petite faute de frappe dans la partie "Combat en mêlée pour le Voyageur"). J'ai hâte de poser la patte sur tout cela. Avril et Mai approche à grand pas et jusque la, aucune mention des 10 ans de Warframe. Est ce toujours prévu à cette date la ? En ce qui me concerne, je prendrais un pack anniversaire digital et physique. J'avais entendu ou lu, je ne sais plus, que la livraison en Europe des produits physique était compliqué? Est ce toujours le cas? Désolé pour ces questions, mais je préfère avoir des réponses en amont plutôt que de courir par la suite. Merci par avance.

Coucou, merci @Evhans ,  c'est corrigé ! Concernant les 10 ans je n'ai malheureusement pas plus de détails à partager à l'heure actuelle. Pour les livraisons, c'est pas tant que cela est compliqué maintenant mais plus la douane et les taxes qui peuvent faire monter un peu les frais, et le délai de livraison selon qu'il s'agit d'une préco ou pas !

(XBOX)ZwiizzwiiZ

(XBOX)ZwiizzwiiZ

Merci pour votre travail, tellement hâte de voir le monde de Duviri  🤩  Et les variantes incarnon des armes ont l'air prometteuses  😍

Roswell5151Qc

Roswell5151Qc

Salut [DE]Kev j'ai quelque chose à te demander, j'aimerai tellement qu'on garde la version classique, c'est mieux que la version amélioré (je déteste étouffer mon CPU). Merci.

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  21. Résumé Devstream 168

    Support Desk; Règles; Plus. Plus . N'importe où; Ce forum; Ce sujet; Pages; Sujets; Membres; Toute l'activité; Accueil ; International Forums ; FRANÇAIS ; Actualités, Annonces et Règles du Forum ; Résumé Devstream 168 - Tout ce qui concerne Duviri ! Résumé Devstream 168 - Tout ce qui concerne Duviri !